LenzVU Support

FAQs

LenzVU is a free service that allows you to create, validate, and collect your own waivers and questionnaires, have centralized communication (SMS, Calls, Emails) with your clients, and manage your client information easily!

Simply create an account for free and gain access to the main dashboard where you can create your own waivers and questionnaires. Send out the link or QR code of the waiver or questionnaire to your clients and collect signed and completed documents in no time. Utilize different tools to manage and analyze information to gain a better understanding of your business and clients! Most importantly, need support? LenzVU customer care is always available to help!

LenzVU offers a simple, easy to use, and intuitive form designer that allows you to drag and drop elements  to build your forms. Here is a quick guide for support on how you can get started.

Yes, absolutely! LenzVU is currently integrated with platforms such as MindBody Online & Marianna Tek, which allows you to have access to a variety of additional features.

You can have as many waivers, questionnaires or in-take forms as needed with our services (including basic). Our paid services charges are for storage of the waivers. Our basic package includes all the features and there are no limits to how many waivers you create. We include 3 months free storage for the waivers (calculated from the time the liability waiver was signed) and you can sign on for our other packages to store it for a longer period of time. You also have the capability to download the signed liability waivers.

Every form has a direct link (QR code). You can send out the link in an email to have completed ahead of time, or have the QR code posted in your facility for clients to scan from their own device. You can also have the form set up on an ipad from which clients can sign upon arrival. 

There are no limits on the number of waivers that can be signed.

Yes, there is a way for you to see whether or not a client has completed a waiver. You will see an exclamation point on the class roster which indicates when a user has an unsigned waiver.

This is due to permission settings on your Mariana Tek account. Please reach out to the Mariana Tek Support Team and ask them to update the permissions for Admin users to be able to “edit tags”. 

You may locate the most recently completed waivers on you LenzVU dashboard once you login. In order to see a complete list of completed, log into your LenzVU account. Using the toolbar on the left side, click “Reports”, and from the dropdown menu, click “Completed Waivers”. Here you will find all details related to the form submission, including which waiver version was signed, as well as the appropriate client information.

Have more questions? Feel free to contact us!